Returns & Exchanges

We want you to be fully satisfied with your Broken Promises gear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that limited edition drops and final sale items are not eligible for return.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until the return is processed.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or store credit will be issued within 5-7 business days.