Frequently Asked Questions
Everything you need to know about your Broken Promises order
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that certain limited-edition drops may be final sale.
How do I care for my Broken Promises apparel?
To preserve the quality of the prints and fabrics, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on any graphic designs.
Do you restock sold-out items?
Most of our collections are limited runs to maintain exclusivity. However, we occasionally restock core basics. We recommend signing up for email notifications on the specific product page to be alerted if it returns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.